Will Profit > Blogs

Non Streaming Quotes

Congratulations Trade King. Three hours into the trading day and two and a half hours after I originally posted this y'all acknowledge the problem. GOOD FOR YOU! Still not working. Customer satisfaction? Hardly. Once again the streaming quote function hare at Trade King IS NOT WORKING. If Alpha Trade cannot get it together and provide a reliable data feed? DUMP THEM. Don't want to hear about the fire and related problems Alpha Trade experienced. Even before the fire when it was working it stuttered and spluttered. Please don't apologize and tell me how sorry you are. DON"T WANT TO HEAR IT. I have a better idea. SAY IT WITH CASH. That is what this CONTINUALLY recurring malfunction is costing me . CASH. Once again , don't bother apologizing. Explain what your company is going to do about this INFERIOR product.

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Edited by Will Profit at 10/07/08 10:20 PM
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corbinb2

Member since: Nov 07

5 Day 2.80%
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As of: 12/02/08
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Age: 40's
AZ UNITED STATES
corbinb2

Sorry your having trouble Will....Hitting a few walls here myself on other trading issues. It is frustrating when other brokers do not seem to have these issues and restrictions. My most recent problem was the inability to place a trailing stop order on a stock priced under $5?

 

I can understand the $2 limit for restrictive trading rules, but $5? FORD is under  $5 as are many LARGE companies with tons of volume and activity every day. As I told Vickie on Live Support, it is getting increasingly frustrating to try to trade within the Tradeking environment. This trailing stop issue could end up being a deal breaker for me, but still mulling it over.

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DavidDT Trading-to-Win.com

Member since: Jan 08

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Age: 40's
http://www.trading-to-win.blogspot.com/, CT
DavidDT Trading-to-Win.com

no problems with any of my 4 brokers 9 TK is NOT one of them )

Not with L2, L1, options or equities.

Traling stop on stocks only above $5?

Gents - stop wasting your time - it is a big world out there and everyone will be happy to absorb "account closing fees"

Trading is hard enough without these problems - get on with your life, trading and anothe broker if TK is not listening.

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irishneal11

Member since: Oct 05

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Age: 30's
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irishneal11

Good Afternoon Everyone:


I assure TradeKing is listening to all of your feedback.  Alphatrade is aware of the issue and are working very hard to correct it. At this time we do not have an ETA on when we will be back online. In this matter we are clients of Alpha-Trade, as a result we are in a similar situation as you are at this time. We are doing what we can to work with them to correct the issue, however ultimately it is technical problems on their end affecting all of their end users. We cannot discount that they recently had a fire and that this issue seems to stem from that event. I realize you find yourself questioning your patronage of TradeKing due to this issue, on a larger scale these problems are making us consider our relationship with Alpha-Trade. They have been a quality vendor for us in the past, however they certainly have had more then their shares of issues recently. We understand that you are not concerned about why the issue is occurring, just when it will be fixed, and assure you we are doing what we can to help Alphatrade provide the streamer to us without further interruption. Unfortunately at this juncture however I do not have a firm date for you. Of course that does not help you immediately with your quoting problem, we do offer a quoting alternative. While I know they are not a full substitute for a streamer, I want to remind everyone that real-time quotes and charts are available directly through our site. To make sure your account is setup to receive real-time quotes, please go to the Services Tab>Settings>Trading and Real-Time Quotes. You are correct in that you should have access to the streamer when you need it.  We will take the steps necessary with Alpha-Trade now to see you do have reliable streamer service in the very near future.  Strategic decisions regarding how we offer a streaming product will be made by our business development group.

Regards
Neal Atkins - Supervisor E-Communications - Tradeking

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DavidDT Trading-to-Win.com

Member since: Jan 08

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http://www.trading-to-win.blogspot.com/, CT
DavidDT Trading-to-Win.com

 Irishhead - that is the right answer

" on a larger scale these problems are making us consider our relationship with Alpha-Trade"

(cheaper is not always better)

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