Will Profit > Blogs

Dumps, Grumps, And Pumps: #4

(This post includes commentary on TradeKing streaming quotes.)    I have a winner and an honorable mention in this post. The winner of this editions "Cojones of a Brass monkey" is my favorite grump. James B. Rogers, Jr. (born October 19, 1942) is an American investor and financial commentator. He is co-founder, along with George Soros, of the Quantum Fund, and is a college professor, author, world traveler, economic commentator, and creator of the Rogers International Commodities Index  (source:Wikipedia)  Note from Will: The man speaks plain good sense. EXCELLENT interview. Do yourself a favor and read it it.  http://www.bloomberg.com/apps/news?pid=newsarchive&sid=apEivHJhf1vE     The winner of this weeks dump award: TradeKing. The streaming quotes function failed this afternoon. Active  traders had to waste valuable time confirming that it was not their PCs causing the problem. A quick blog from ANYONE at TradeKing advising of the problem, and when it will be resolved (not working as I write this at 11:00 pm Central Time) would be welcome. Wouldn't it be far more efficient for TradeKing to post a notice in a short blog when problems such as this occur? Rather than having traders deluge customer service? Maybe they weren't deluged. I sure wanted to deluge somebody. Why should it be left to traders to determine the problem? Bad public relations if something of substance such as this, that hinders ones ability to trade, is viewed by the public in blog form? Who is more important , the comission paying trader or a "visitor" to the site. I don't know the answer but I know I'll move on if I can't be notified of problems that cost me money. In other words: You call me. I WON'T be calling you.

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Edited by Will Profit at 10/07/08 10:20 PM
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DavidDT Trading-to-Win.com

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J. Rogers predicted current state of US finance back in 1988(?), I recall he said that "this development willl take 15-20 years and there will be no way back after that happen"

 As for streaming quotes - I got wacked today due to data problem - TDAmeritrade had huge delays on level 1, options quotes were not correct most of the day, then all in a sudden level2 started to lag at least 40 seconds.

Fidelity streaming quotes were a total mess all day long, thinkorswim (Will - give them a good look - they are the #1 for options and you can negotiate commitions - they will AT LEAST match TK ) was the last man staning, but even there weekly charts were very slow to load.

Is not it funny how all brokers have this cute little "we are not responsible if you get screwed due to our cheap slow lame data"? Is not it funny thatEVERY SINGLE CO. has that? I gues, I know ... it is NOT funny. It is "shitting on a little guy" thing.

 

I always have backup - IQFeed used to be inexpencive and good - $25 per month for 500 tickers level1 

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Will Profit

Member since: Mar 07

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I can understand malfunctions. I feel TradeKing is in a position to deal with getting the word out via the community site, when there are technical problems.
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DavidDT Trading-to-Win.com

Member since: Jan 08

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http://www.trading-to-win.blogspot.com/, CT
DavidDT Trading-to-Win.com

That is why I am totally in love with Thinkorswim - the moment there is ANY problem - real time notification is popping up on your screen and tells you about the problem and, if there is an alternate sourse - to use it. Streaming quotes free, level2 free, cnbc plus free, best options education - free, new software upgrades once a month ( and they fix bugs within 1 day - amazing). And they are coming up with Stock Trader Pro - they will become #1 not only in options, but stocks as well. - Try their "paper money" at least - I think you are going to enjoy it.

"Small companies are build to be sold"

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Chris L

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Hey everyone,

As many of you experienced yesterday, our streaming quotes service was down. I want everyone to know that we understand the inconvenience caused by this to traders both big and small. We always do our best to minimize any issues that occur within our site. What happened yesterday was beyond anyone's control. Our streaming quotes provider, AlphaTrade.com, was part of a large scale blackout in downtown Vancouver, B.C. due to an underground fire. Many businesses and some large computer servers for the city were affected by this fire. I have included a link to an article we found this morning after finally getting in touch with our provider.

We do not want to keep any of our clients in the dark, but many times we don't know there is an issue until the moment you report the issue to us. We also don't like to make public announcements until we have all the facts. With this situation, we were unable to contact AlphaTrade during the blackout. In the future we will try to be more proactive with notifying clients of website issues, but many times these issues are corrected within a matter of minutes and do not need to be publically disseminated. I really like the idea of a pop-up message or something like that to let clients know of issues and possible work arounds. At this time we do not have any systems in place to allow this, but I will make the suggestion to our developers that we look at a form of mass communication for future site issues. I again apologize for the inconvenience of not having streaming quotes operable yesterday, but as you will see, they are back up and running now. We have however received some reports of long load times for the tool today.  After speaking with AlphaTrade.com, this issue is due to some of their equipment being physically damaged in the fire.  I do not have an ETA on when the tool will be 100% operational, but hopefully these intermittent issues will be corrected ASAP. Please let us know if you have any further questions or comments. Thank you all for your patience and understanding as we work to make our site the most reliable and best available.

Link to news article on fire in Vancouver.

Chris Lebhar
TradeKing Customer Service Representative

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Will Profit

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