TampaJake said:

Ducati Rider said:

Tradeking is a business, not a charity or a volunteer organization. 

I express my appreciation by paying commissions.  No more or less is required nor should be expected. 

 As in any business, the customers will always come for quality service at a reasonable price. Most of us came to TK because of the price and most of us have stayed because of the service we enjoy. If the price was low, but the service was poor, I would move on and pay a little more for better service. We all want the most bang for the buck, and I commend TK for giving us an excellent trading platform from which to trade. Improvements will attract new customers as well as keep current customers satisfied.

In my business, if a customer is dissatisfied, has a problem or CAN SUGGEST AN IMPROVEMENT that may help I want to know asap so I can take the necessary steps to meet the customers needs. I also realize that if I don't meet the customer's needs they will take their business elsewhere.

You are correct that TK is not a charity, they are a business and as such it behooves them to keep the customer happy. Happy customers are loyal customers.

 Happy customers are indeed loyal customers.  It's especially important when one is in a commodity-type business like online trading.  Let's face it... bells and whistles aside, an executed trade is an executed trade no matter who brokers the deal.

Go White Sox,

After canceling an order it can sometimes take a few seconds to receive an official out from the market center. Also, when you click on the cancel order you will want to make sure that you confirm the cancel request on the next page that gets pulled up. If you ever notice that again please come into live chat and ask to speak with me. I would be able to contact our developers and provide them with any issues if there is an issue.

Best regards,

Stefan McVeigh
TradeKing Customer Support

Ducati Rider said:

El Dorado said: Yeah it is, and it would be nice if my rejected orders were at the bottom of the page, I always forget to factor in that commission or my trading level. But as long as we’re wishing I thought it might be nice to let them know that we do appreciate what we have. 

Tradeking is a business, not a charity or a volunteer organization. 

I express my appreciation by paying commissions.  No more or less is required nor should be expected. 

 I agree, but I also believe we get what we pay for. I appreciate that they are trying in an open forum to deal with complaints and wish lists. And apologizing for my sarcasm, threads like this should be helpful in prioritizing. 

Stefan McVeigh, Yes I wait, and yes I go through the step's needed to place and order whether it's a buy, sell or cancel.

I called  more than once about this issue.

I trade here because it's cheaper  then where my other account are to buy and  sell options.