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Paper Statements
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Both of my accounts at tradeking received a paper statement. I never use to receive paper statements and Janurary is the first one. I don't want these and I would like to disable getting them. I looked in settings and I haven't found it, can i stop receiving paper statements?
M1,
This was an error on our part. Certain accounts set up for electronic documents still received a January statement this year, despite the setting for electronic documents being enabled. It shouldn't continue going forward. If any client has a question regarding their settings for electronic vs. paper documentation for their account, please don't ever hesitate to reach out to us. Toll free: 877-495-5464.
Best regards,
Rocco Sabino
TradeKing
Trading and Customer Support
This was an error on our part. Certain accounts set up for electronic documents still received a January statement this year, despite the setting for electronic documents being enabled. It shouldn't continue going forward. If any client has a question regarding their settings for electronic vs. paper documentation for their account, please don't ever hesitate to reach out to us. Toll free: 877-495-5464.
Best regards,
Rocco Sabino
TradeKing
Trading and Customer Support
I got one also. Not sure why.
It's happened to me before. In my case, a wire (or something) got crossed and they started sending hard copies of trade confirmations. A quick call to support got it sorted. I recommend you do the same.
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